Black Box Thinking How do organisations handle mistakes?

James Dyson is famous as a designer, inventor and entrepreneur; and he’s also famous for his mistakes. Indeed, he made over five thousand of them, in trial and error, before… read more »

Who are the creative types?

She had worked in the social services for twenty two years. She’d visited thousands of homes in difficult situations; been a human face in painful and vulnerable places. Yet she… read more »